Refund policy

We offer a 30-day return policy. You have 30 days from the day you receive your order to request a return.

To be eligible, your item must be unworn and unused, in the same condition you received it, with any tags attached and in its original packaging. You will also need your order number or proof of purchase.

To start a return, email us at store@padlr.club with your order number. If your return is approved, we will send you instructions on how and where to send your parcel. Returns sent to us without first being requested cannot be accepted.

Return address: 28 Nikkel Street, Polokwane, 0699, Limpopo, South Africa.

Damaged, defective or incorrect items
Please check your order as soon as it arrives. If anything is damaged, defective or not what you ordered, contact us at store@padlr.club straight away so we can put it right.

Items that cannot be returned
For hygiene and other reasons, we cannot accept returns on used or worn items, items returned without their original tags or packaging, personalised or made-to-order products, gift cards, or sale and limited-edition items. If you are unsure whether your item qualifies, please ask before returning it.

Exchanges
The quickest way to get the item you want is to return the original (once approved) and place a new order for the replacement.

Refunds
Once we have received and inspected your return, we will let you know whether your refund is approved. Approved refunds are paid back to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process it. If more than 15 business days have passed since approval and you have not received your refund, contact us at store@padlr.club.